Privacy Policy
Effective Date: 02/17/2025
Last Updated: 02/17/2025

Smoomer AI, a service provided by Alinea, LLC ("Company," "we," "our," or "us"), respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, smoomer.com, and use our AI-powered receptionist services.

1. Information We Collect

We may collect the following types of information when you interact with our website and services:

  • Personal Information: Name, email address, phone number, company details, and other contact information provided when you sign up or communicate with us.
  • Usage Data: Information about how you use our website and services, including IP address, browser type, device information, pages visited, and interactions with our AI receptionist.
  • Call and Message Data: If you use our AI receptionist services, we may collect and store call logs, transcriptions, and customer interactions for service improvement.
  • Payment Information: If you purchase our services, we may collect billing details. Payment processing is handled by third-party providers, and we do not store sensitive payment details.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide, operate, and improve our AI receptionist services.
  • To respond to inquiries, provide customer support, and communicate important updates.
  • To enhance user experience by analyzing usage patterns and refining our services.
  • To process transactions and manage billing.
  • To ensure security, detect fraud, and comply with legal obligations.

3. How We Share Your Information

We do not sell your personal information. However, we may share your information in the following circumstances:

  • Service Providers: We may share data with third-party vendors who assist in delivering our services, such as cloud hosting, payment processing, and analytics.
  • Legal Compliance: We may disclose your information if required by law, to enforce our policies, or to protect our rights and security.
  • Business Transfers: If Smoomer AI or Alinea, LLC undergoes a merger, acquisition, or sale, your data may be transferred as part of that transaction.

4. Data Security

We implement appropriate security measures to protect your data from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access and Correction: You can request access to or corrections of your personal data.
  • Opt-Out: You can opt out of marketing communications at any time by following the unsubscribe instructions in emails.
  • Data Deletion: You may request that we delete your personal data, subject to legal and operational requirements.

6. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external websites.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date."

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Alinea, LLC
Email: support@smoomer.com
Address: P.O.Box 1281
St. Petersburg, FL  33731

By using our website and services, you agree to the terms outlined in this Privacy Policy.