Terms of Service
Effective Date: 02/17/2025
Last Updated: 02/17/2025

Welcome to Smoomer AI, a service provided by Alinea, LLC ("Company," "we," "our," or "us"). By using our AI receptionist services, you agree to the following Terms of Service ("Terms"). Please read them carefully.

1. Service Details

Our AI receptionist service includes call answering, appointment scheduling, call forwarding, and more.

  • Usage limitations may apply, including a maximum call volume per month to ensure optimal service for all customers.
  • Fair use policies may be implemented to maintain service quality.
  • We provide high uptime and quick response times to help ensure your business runs smoothly.

2. Payment & Billing

  • The setup fee is $5000, refundable within the first 30 days if the service is not a good fit.
  • The monthly fee is $500, billed upfront on the same day each month.
  • Prorated refunds are available if a customer cancels mid-month, ensuring they only pay for the days they used the service.
  • Additional fees may apply for per-minute overages, customizations, or integrations beyond the standard service package.

3. Cancellation & Refunds

  • Customers can cancel anytime before the next billing cycle.
  • A 14-day notice period is required before cancellation.
  • Refunds for unsatisfactory service are evaluated on a case-by-case basis.

4. Customer Responsibilities

  • Customers must provide necessary materials such as scripts, FAQs, and preferred responses for optimal AI performance.
  • No industry restrictions apply, but some industries may require special considerations.
  • Prohibited uses include spam calls, illegal activities, and harassment.

5. Service Modifications & Termination

  • Smoomer reserves the right to modify service or pricing with a 30-day notice to customers.
  • We may terminate service for non-payment, abuse of service, or violations of our policies.

6. Liability & Disclaimers

  • Smoomer's liability is limited to the monthly service fee in the event of errors, downtime, or missed calls.
  • We disclaim responsibility for missed business opportunities, lost revenue, or other damages.
  • The service is provided "as-is" without any warranties.

7. Governing Law & Dispute Resolution

  • All legal disputes will be handled in Pinellas County, Florida courts.
  • Disputes may require arbitration before proceeding to court.

By using our services, you agree to these Terms. If you have any questions, please contact us at:

Alinea, LLC
Email: support@smoomer.com
Address: P.O. Box 1281
St. Petersburg, FL  33731

Thank you for choosing Smoomer AI!