Frequently Asked Questions

Smoomer AI Receptionist is an advanced AI-powered voice agent that handles inbound calls, interacts naturally with customers, and performs key actions based on your business needs. It uses cutting-edge speech recognition and natural language understanding to provide 24/7 customer service.

• Natural Conversations: The AI handles speech naturally and understands context.

• Speech Recognition: Accurately transcribes and interprets spoken words.

• Easy Integration: Seamlessly integrates with your CRM and business tools.

• Customizable Responses: Adjust the agent’s personality and responses to fit your business.

• 24/7 Availability: Ensures continuous support without downtime.

• Call Routing: The AI automatically answers calls and follows predefined workflows.

• After-Hours Handling: Calls received outside business hours can be forwarded to voicemail or another number based on your settings.

• Update Contact Fields: Saves collected customer information in your CRM.

• Trigger Workflows: Initiates automated workflows based on call details.

• End Calls: Concludes conversations politely when necessary.

• Transfer Calls: Routes calls to a human agent under specific conditions.

• Send SMS: Sends text messages with relevant information or follow-ups.

Yes, the AI can collect information such as name, email, and address, and automatically update or create contact records in your CRM.

The AI can collect customer information and trigger workflows, but direct appointment scheduling requires integration with your calendar system.

Yes, you can create multiple AI agents, each with its own phone number and configuration, to handle different departments or services.

Yes, the AI can be configured to transfer calls to human agents based on specific conditions.