Privacy Policy

Effective date: November 14, 2026

This Privacy Policy explains how Smoomer AI (“we,” “us” or “our”), a business based in St. Petersburg, Florida, collects, uses and shares information when you visit smoomer.com, contact us, or interact with services we run, including AI voice and chat agents and text messages we send for our client businesses.

1. Who this policy covers

Our own visitors, prospects and clients. We decide how this information is used, as described in this policy.
Customers of our client businesses. When we run a website, AI agent, booking system or text messaging for a business, we handle information about that business’s customers on the business’s behalf and following its instructions. That business’s own privacy policy also applies. You can send requests about that information to the business or to us, and we will help the business respond. We never share one client’s customer data with another client.

2. Information we collect

Information you give us: your name, business name, email address, phone number, and anything you include in forms, bookings, emails, calls, chats and texts.
Calls and chats with AI agents: call recordings, transcripts, chat logs, caller ID, and the time and length of each call or chat.
Messaging records: mobile numbers we text, message content, delivery status, and records of opt-in consent and opt-outs.
Information collected automatically: IP address, browser and device type, pages visited, the site that referred you, and similar usage data, collected through cookies and analytics tools.
Information from our clients: contact and appointment details a client business gives us so we can send review requests, reminders and follow-ups for it.

Payments are handled by our payment provider, and we do not store full card numbers.

3. How we use information

We use information to:

respond to inquiries, book appointments and provide the Services;
run AI voice and chat agents, texts and emails for our client businesses;
send you service and account messages, and marketing messages if you agreed to receive them;
keep records of consent and opt-outs, and honor them;
bill clients and keep business records;
maintain, secure and improve the Site and the Services; and
comply with the law and protect our rights and the rights of others.

4. Text messaging and mobile information

We collect your mobile number and your consent to receive texts only to send you the messages you agreed to receive.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. We do not sell, rent or trade mobile numbers or text messaging consent. We share mobile information only with service providers that help us deliver messages and provide customer support, such as our messaging and phone platforms, and only for that purpose.

You can opt out of texts at any time by replying STOP, and get help by replying HELP. The text messaging section of our Terms of Service has the details.

We do not sell your personal information. We share it only as follows:

Service providers that host, process or deliver data for us, such as website hosting, CRM, phone, text messaging, email, AI, analytics and payment providers. They may use it only to provide services to us.
Client businesses, for information we collect on their behalf. For example, details from a call to a business’s AI receptionist go to that business.
Legal reasons, when required by law, subpoena or court order, or when needed to protect rights and safety or prevent fraud.
Business transfers, if Smoomer AI is sold or merged, in which case this policy continues to apply to your information.
With your consent.

All of the categories above exclude text messaging originator opt-in data and consent, which will not be shared with any third parties.

6. Cookies and analytics

We use cookies and similar tools to make the Site work, understand how visitors use it, and measure our advertising. You can block or delete cookies in your browser settings, though some features may not work without them. We do not currently respond to browser Do Not Track signals.

7. How long we keep information

We keep information only as long as we need it for the purposes in this policy. Client records are kept for the length of the engagement and afterward as long as needed for tax, legal and business records. Consent and opt-out records are kept as long as needed to show compliance with messaging laws. Call recordings and transcripts are kept according to each client’s settings. When we no longer need information, we delete it or remove details that identify you.

8. Security

We use reasonable administrative and technical safeguards to protect information, such as access controls and encrypted connections. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. Children

The Site and Services are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child under 13 has given us information, contact us and we will delete it.

10. Your choices and rights

Access, correction and deletion: email mh@smoomer.com to ask what information we have about you, or to correct or delete it.
Texts: reply STOP to any text to opt out.
Emails: use the unsubscribe link in any marketing email.
State privacy rights: depending on where you live, state law may give you additional rights, such as the right to know what personal information we hold about you, to correct or delete it, and to opt out of its sale or use for targeted advertising. We will honor these requests as the law requires. We do not sell personal information.
Customers of our clients: if your request is about information we handle for a business you dealt with, we will work with that business to respond.

We may need to verify your identity before acting on a request. We will not treat you differently for exercising your privacy rights.

11. Changes to this policy

We may update this Privacy Policy. We will post the new version on this page with a new effective date.

12. Contact

Smoomer AI
St. Petersburg, Florida
Email: mh@smoomer.com
Phone: 727-346-6423